Shaping the future

In addition, as part of the ongoing performance assessment of the IT outsourced company, Calvis will review the terms and conditions of the contract to assess whether internal expectations are being met and are justified. In practice, this will involve a review of GL Hearn’s IT infrastructure to measure what progress has been made; an evaluation of various documents including a business needs analysis and an email system report; a review of training needs; and a comprehensive appraisal of GL Hearn’s approach to business continuity and disaster recovery.

Brian Sloggett, Managing Director at GL Hearn, said: “We have worked with Calvis before and recognize that it has a very good understanding of how the property sector operates. From our perspective, this industry knowledge is invaluable as we were not just looking for an expert in technology. We needed to partner with a company that we could trust and who could take a seat at our boardroom table and tell us pointedly what we are doing well and, where necessary, what we are doing wrong and how to rectify these situations. It’s imperative that our investment in technology supports the needs of our various business units. In a sense, this is the key to the Calvis engagement. We needed a conduit between IT and business. The Calvis proposition fulfils this requirement.”